My first post comes in much delayed but hoping that all my reader are healthy and keeping safe amidst this pandemic. With minimal travel last year, I planned to explore some luxury resorts near Delhi NCR to unplug and unwind ourselves. We booked 1 night stay at The Gateway Resort Damdama Lake, Gurgaon on the new year eve. It was quite a refreshing experience, and had to be as we were stepping out after almost 10 months of lockdown (literally at home all this while... Phew!). Given this property is away from the hustle bustle of the city, one can recharge their mind, rejuvenate their souls and get wrapped in the lap of mother nature! Sharing candid and detailed review on this property.
Location 4/5- This property is situated around 45kms from the Delhi airport and is connected well by road. Spread over 20 acres land, it allows enough and more to unplug and unwind.
Room and Ambience 3.5/5 - We booked the Superior Resort room courtyard view (#201) and it was quite happening. I loved the room location and it was quite nice (approachable from the front desk, restaurant and even the gardens). Room was clean however few things needed renovation. The headboard was ripped off from few places and the stool and high chair provided were quite dirty (Honestly not as per Taj standards). It had stains at multiple places. Lighting was decent and bed was comfortable. There was a leakage in the washroom, near the toilet area. Water was dripping and kept that area wet throughout.
Service and Hospitality 3/5- Staff was courteous, however service was not up to the mark. Given the new year rush, the entire resort was fully occupied and the staff wasn't able to manage the same. We ordered soup through the in room dining facility and did not get the same. Had to check again after 45 min just to know that the order was missed out! Phew...
Food 2/5 - TERRIBLE! Below average food as per 5 star standards. We ordered North Indian for lunch and to our horror found hair in the dish. The hotel staff did not charge us for the same but were arrogant to even acknowledge the situation. It was handled quite unprofessionally and added bitterness to our experience.
Other Services and Activites 4/5- The property hosts gym, spa and pool as well however pool as closed due to Covid restrictions. There are lots of outdoor activities as well like Spiderweb, Wall climbing, Ziplining, ATV ride, basketball and lawn tennis.
This resort allows non residents as well to explore the property and enjoy the activities.
Overall Experience - 3.5/5